This policy explains what information Skale Bak collects when you use skalebak.com or contact us, why we collect it, who it is shared with, how long we keep it, and the choices and rights you have. It is written to be read. If anything here is unclear, email [email protected] and we will explain it in plain words.
By using this website or sending us your information, you agree to it being collected and used as described here. If you do not agree, please do not use the site or send us your details.
The website is run by Skale Bak LLC, based in Denver, Colorado, United States. Skale Bak places trained virtual assistants, based in the Philippines, with business owners. You can reach us at [email protected] or +1 (720) 730 6211.
If you send us a form, the campaign details and the page you first landed on are sent with it, so we know which of our own efforts brought you here.
Cookies are small files a website places on your device. Browser storage is a similar mechanism that keeps information inside your own browser. Some last only until you close your browser, called session storage or session cookies, and some stay until they expire or you delete them, called persistent storage.
Alongside our CRM's own page tracking, this site uses Google Tag Manager to load two advertising tags, Google Ads and the Meta Pixel, and Google Analytics where we have set it up. All of them are described below. If your browser sends a Global Privacy Control signal, Tag Manager and everything it loads stay switched off.
You can set your browser to refuse cookies, to clear storage when you close it, or to warn you before a cookie is set. If you do, the site will still work, although the booking calendar may not load or may ask you to allow it. Blocking cookies also stops the page tracking from recognising you. Our advertising tags never load when your browser sends a Global Privacy Control signal, so turning that on keeps Google Ads, Google Analytics and the Meta Pixel off for you. You can also turn off ad personalisation in your Google and Meta account settings.
We may contact you by email, phone or text message about the call you booked, the enquiry you made or the service you use. Marketing emails always include a way to unsubscribe. If we text you, reply STOP to stop receiving texts and HELP for help. Message and data rates may apply, and message frequency varies.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt in data and consent are never shared with anyone.
Where the law asks us to have a legal basis, such as for visitors in the European Union or the United Kingdom, we rely on:
We do not sell your personal information for money. Not to anyone, for any amount. Our Google and Meta advertising tags do tell those companies that a browser visited this site, which some state laws treat as sharing for advertising. To opt out, turn on Global Privacy Control in your browser and those tags will not load for you, or block third party cookies.
Only the companies that help us operate, only for that purpose, and only under terms that limit what they can do with it:
If we add another provider that handles personal information, this list changes with it.
The assistant you choose works from the Philippines and will see the information needed to do the work, under the confidentiality agreement signed directly with you and under Philippine law, including the Data Privacy Act of 2012. Logins are shared through a password manager, limited to what the role needs and never sent in plain text, and you can remove any access at any time, for any reason.
If Skale Bak is involved in a merger, acquisition, financing or sale of all or part of the business, personal information may be transferred as part of it. We will give notice before your information is transferred and becomes subject to a different privacy policy.
If we ever have a parent company, subsidiary or other company under common control, we may share information with it, and it will be required to honour this policy.
We may disclose personal information if required to by law or in response to a valid request from a public authority, such as a court or government agency. We may also disclose it in the good faith belief that doing so is necessary to:
For any other purpose, only if you agree to it.
Your information is processed in the United States and wherever our service providers keep their systems, which may be outside your state or country. The data protection laws there may differ from those where you live. We only use providers that take reasonable steps to keep information secure, and we will not transfer your information to an organisation or country unless adequate controls are in place to protect it.
We keep personal information only for as long as there is a reason to: to reply to you, to provide a service, to meet a legal obligation, to resolve a dispute or to enforce an agreement. Contact records are reviewed periodically and removed when they are no longer needed. Usage information is generally kept for a shorter time, unless it is needed to keep the site secure or the law requires us to keep it longer.
If you ask us to delete your information, we delete it, and we do not keep a shadow copy to remember that you asked. The only exceptions are information the law requires us to keep, in which case we keep only that and tell you what it is, and a do not contact record, which we keep only if you ask us never to contact you again.
The site is served over an encrypted connection, access to personal information is limited to the people who need it to do their work, and we use established providers to store it. No method of sending information over the internet or storing it electronically is completely secure, so while we use commercially reasonable measures to protect your information, we cannot guarantee its absolute security.
You can ask us to:
Laws in some places, including California, Colorado and other US states, the European Union and the United Kingdom, give people specific versions of these rights. We give them to everyone, wherever you live, and we will never treat you differently for using them.
Email [email protected] and say what you would like. There is no form to fill in and we will not ask you why. To protect your information, we may need to confirm it is really you, usually by asking you to reply from the email address we hold. Someone you authorise can also make a request on your behalf. We aim to respond within thirty days. If you are in the European Union or the United Kingdom and are not satisfied with our answer, you can complain to your local data protection authority.
This is a service for businesses. The site is not directed at anyone under eighteen, and we do not knowingly collect information from children. If you are a parent or guardian and believe your child has sent us personal information, contact us and we will delete it.
The site may link to websites we do not run. If you follow one, that site's own privacy policy applies, and we encourage you to read it. We have no control over, and are not responsible for, the content or practices of other websites.
This site is here to explain what Skale Bak does and to let you get in touch. By using it, you also agree to the following.
We may update this policy from time to time. When we do, we will post the new version on this page and change the date at the top. If a change is significant, we will also put a notice on the site and, where we hold your email address, tell you by email before it takes effect. Previous versions are available on request.
Skale Bak LLC, Denver, Colorado, United States.
Email [email protected]
Phone +1 (720) 730 6211
No sequence, no drip. You get a reply, usually the same working day.
You will get a reply, usually the same working day.